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FAQs
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We’ve got you covered with our Lifetime Color Warranty. We’re confident that our jewelry will maintain its color over time. So confident, in fact, that we offer a lifetime guarantee on any gold or silver color issues.
We partner with excellent manufacturers to produce meticulously crafted, ethically sourced products designed for longevity. However, please note that our lifetime color warranty does not cover lost items, normal wear and tear (such as scratches or bent rings), improper use or storage of the product, or any alterations made by a third party not affiliated with PERLVOYA.
For detailed information regarding coverage and how to make a claim, please contact our Customer Service Team. For any other specific care inquiries or additional support concerning your PERLVOYA pearl jewelry, please also reach out to our customer support for personalized assistance.
Important：- We do not recommend having our products processed by external jewelers, as this may result in the possibility of refunds or replacements (if defects arise due to their work). This includes resizing or any type of repair work.
- Please note that, in our continuous effort to improve, we may request defective products to be returned to us for inspection and quality assessment.
- Promotional products may not be covered under our warranty policy.
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We aim to make your experience with PERLVOYA as delightful as possible, even if that means you need to return something. Here's everything you need to know about our return policy:
- Return Window: You have 30 days from receiving your items to make a return if they don't meet your expectations.
- Shipping Costs: Unfortunately, we are not able to cover the cost of return shipping. This expense will need to be covered by the customer. The specific cost of return shipping depends on the courier service you choose. For the security of your return, we suggest using a trackable shipping method.
- Item Condition: For a return to be accepted, items must be in their original, unused condition. This includes all original packaging and any gifts that accompanied your purchase. We cannot accept items that have been worn, damaged, or altered in any way.
- Return Amount: The actual amount you pay when purchasing a product. Shipping fees are non-refundable.
To begin the return process, please contact our Customer Service Team . We're here to guide you through each step and ensure your return is handled smoothly.
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Have an account?
You can check your order status by logging into your PERLVOYA account and visiting the "My Orders" section.
Don't have an account?
If you haven't set up an account with us, you can still track your order status. Upon placing your order, you would have received an order confirmation email which includes the order number and link. You can track your order status by your order number and your email address associated with the order. You can also track your order through this window: Order Tracking
For any further assistance, please contact our Customer Service Team, providing them with your order number.
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We are unable to accommodate changes or cancellations once an order has been placed.
Please review your selection carefully before finalizing your purchase. If you have any concerns upon receiving your order, or if you are not satisfied with the product, you are welcome to return it following our Return Policy Guidelines. However, please note that we cannot facilitate order changes. For assistance with returns or any other inquiries, please contact our Customer Service Team.