We’ve got you covered with our Lifetime Color Warranty. We’re confident that our jewelry will maintain its color over time. So confident, in fact, that we offer a lifetime guarantee on any gold or silver color issues.

We partner with excellent manufacturers to produce meticulously crafted, ethically sourced products designed for longevity. However, please note that our lifetime color warranty does not cover lost items, normal wear and tear (such as scratches or bent rings), improper use or storage of the product, or any alterations made by a third party not affiliated with PERLVOYA.

For detailed information regarding coverage and how to make a claim, please contact our Customer Service Team. For any other specific care inquiries or additional support concerning your PERLVOYA pearl jewelry, please also reach out to our customer support for personalized assistance.

Important：

• We do not recommend having our products processed by external jewelers, as this may result in the possibility of refunds or replacements (if defects arise due to their work). This includes resizing or any type of repair work.
• Please note that, in our continuous effort to improve, we may request defective products to be returned to us for inspection and quality assessment.
• Promotional products may not be covered under our warranty policy.