PRIVACY & COOKIE POLICY
Effective Date: 20th July, 2024
Introduction and Overview
This Privacy Policy (“Policy”) outlines how your personal information is collected, used, shared, and processed when you access this website or use other services provided by the operator, including any written or electronic communications and transactions (collectively, the “Services”), as well as the rights and options you have regarding your information.
The Services encompass any services provided via this website, located at perlvoya.com (the “Site”), our social media accounts and fan pages (the “Social Media Accounts”), and any other websites, pages, features, or content owned and operated by the Company that link to this Policy.
PERLVOYA the brand is responsible for the Site and offers products under the Perlvoya brand. Thus, PERLVOYA the brand handles the collection, processing, and protection of your personal data. In this Policy, the terms “Perlvoya,” “Company,” “we,” “us,” and “our” refer to Beyonlink Group.
Before accessing or using our Services, please read our Terms & Conditions and this Policy. If you do not agree with this Policy or the Terms & Conditions, please refrain from accessing or using our Services. By using our Services, you accept and agree to the Terms & Conditions and Privacy Policy provided on the site you are using.
Policy Modification: We may update this Policy from time to time to reflect changes in how we process your data. If we make changes, we will notify you by revising the effective date or last modified date at the top of this Policy. For significant changes that materially affect your privacy rights, we will provide advanced notice and clearly communicate the changes on the Perlvoya website, other Perlvoya services, or through other means such as email, allowing you to review the changes before continuing to use the Services. If you do not agree with the modified Policy, please discontinue use of the Services immediately.
Instant Information
Additionally, we may provide real-time disclosures or additional information about the personal information handling practices of specific parts of our Services. These notices may supplement this Policy or offer you additional choices about how we process your personal information.
1. How We Collect and Use Your Personal Data
We respect the privacy of visitors to our digital properties and users of our products and Services, and we are committed to protecting it through compliance with this Policy. We collect personal information when you use our services.
Personal information is any data that identifies or makes an individual identifiable. The definition of personal information (used interchangeably in this Privacy Policy with “personal data”) depends on your country of residence. Only the definition applicable to your country of residence will apply to you under this Privacy Policy.
Personal Information does not include data that has been effectively anonymized or aggregated so that it can no longer be used to identify you, whether alone or in combination with other information.
Your personal data is collected and used by us to support a variety of activities or business purposes. The purposes and types of information we collect are listed in the chart below and should be understood to include uses of your personal data that are compatible with the purposes listed or reasonably expected given the original purpose of collection.
Purpose |
The Personal Data We Collect |
|---|---|
|
To create and manage your account with us, and to provide you with our Services; |
Contact information, including email address and password, to register with our website; |
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To fulfill or process orders; |
- Identity and contact information such as name, phone number, and shipping address, as well as financial or payment account information, for delivery, returns, refunds, sales tax determinations, and payment operations; - Transaction details, such as return and refund information, gift card numbers, and order history in our Services, to fulfill basic functions including processing your payment and return requests, and keeping you informed of order status and shipping logistics; - Location data at an IP address-based level, to tailor your experience by displaying the appropriate local website, language, or user experience. |
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To provide customer service and support, or to provide you with service-related communications; |
Records of your communications with us through various channels, such as email, phone, social media, mail, instant chat, and our customer service platform, to address your inquiries and keep you informed about your account and our Services; |
|
To undertake marketing, advertising or other promotional activities; |
Use your contact information, such as email address, for email marketing purposes; - Non-directly identifiable device identifiers, operating system information, and cookie data to direct and measure the effectiveness of our advertising efforts; - Data on how you engage with our Services, such as browsing behavior, adding items to your cart, saving items, placing orders, and returns, for market research, statistical analysis, and personalized advertising based on your activity and inferred interests; - Contact and identity information, such as name, email address, and phone number, when you voluntarily participate in competitions, surveys, events, or other marketing campaigns organized by us; - To share your personal data with third-party advertisers. As permitted by applicable law, your information may also be used by Perlvoya or the Promotion sponsor for marketing purposes. Your participation in the Promotion may add your information to our mailing list and the mailing list of our promotional partners, as permitted by applicable law. Acceptance of a prize may require you (unless prohibited by law) to allow us to publicly post some of your information via the Site, such as on a winners’ page. |
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To improve our product or service, or for personalization; |
- Gather your device information and website usage data for fault analysis, troubleshooting, system maintenance, and setting default options like language and currency; - Share your personal data within our corporate organization and across entities for business needs and personalization. |
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To prevent and investigate fraud and other illegal activities; |
- Automatically collected information through the Services, such as browser type, device details, operating system, and account settings for fraud prevention, detection, and credit risk reduction; - Log-in data for risk control and fraud reporting; - Billing address to verify payment information. |
|
To comply with legal or compliance requirements; |
- Identity information, such as ID or passport details, for customs clearance purposes; - Transaction history and certain identity information to handle and resolve legal disputes, for regulatory investigations, and to comply with lawful requests from competent law enforcement agencies or courts. |
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Other Purposes. |
We may use your information for any other purpose that is disclosed to you before you provide your personal information, or for any use that is reasonably necessary to deliver the Services or related products and/or services you request, with your consent or upon your direction. |
When communicating with us by email or through forms on our Services, or when publicly sharing content through our Services, please do not send us any sensitive information pertaining to yourself or others. We do not collect or store sensitive information or special categories of information.
2. Sharing Your Personal Data
We may disclose and share your personal information with the following parties:
- Within Our Corporate Organization: As part of a larger corporate structure with multiple legal entities, business processes, management structures, and technical systems, we may share your personal information with our affiliated group companies and other members of our corporate group. This sharing helps ensure business continuity and personalized user experiences across our digital platforms, enabling us to provide you with Services and respond to your requests or preferences.
- Service Providers: We may share your personal information with various third-party service providers as detailed in the table below:
Supplier/Service Provider/Processor |
Services Offered |
|---|---|
|
IT system and software service provider |
Website hosting services (including cloud storage), mobile app or software optimization services, customer relationship management software, email service providers, or system maintenance services. |
|
Payment service provider |
Third-party payment processing services. |
|
Marketing and advertising services |
Assistance in reaching potential new customers across multiple communications channels, or sharing with affiliated companies that promote our products on their websites. |
|
Order fulfillment service provider |
Provision of logistics, warehousing and distribution services, return and exchange services, and order status notification services for your purchased items. |
|
Customer service provider |
Assistance with customer services and support. |
|
Fraud prevention and information security service provider |
Identity verification, fraud prevention, or credit risk reduction services to protect our website and our business. |
|
Other Service providers selected by you |
Other third parties |
We strive to ensure that our third-party service providers can only use your data for the purposes for which it was provided to them and to the extent necessary for such purposes, in accordance with our written instructions.
- To Maintain Legal and Regulatory Compliance: We reserve the right to disclose your personal information as required by law, or when we believe that disclosure is necessary to protect our rights and comply with a judicial proceeding, court order, request from a regulator, or any other legal process served on us. We may also disclose your information if we reasonably believe it is necessary to enforce our agreements or policies, or to protect the rights, property, or safety of the Company or our customers.
- Consent: We may disclose your personal information for any purpose with your consent.
Please note that we may disclose, without restriction, aggregated or anonymized information about the users of our Services, which does not identify any specific individual.
3. Cookies and Other Tracking Technologies
We may use cookies, tags, web pixels, and similar technologies to automatically collect information on our Services. Cookies or tags are bits of code that allow our technology partners to collect information that usually does not directly identify you. If required by law, we will request your consent before using cookies or other tracking technologies. This section describes our use of cookies and your ability to control the use of cookies for advertising-related purposes.
- Cookies: Cookies are small web files that a site or its provider transfers to your device’s hard drive through your web browser, enabling the site’s or provider’s system to recognize your browser and remember certain information.
We generally use first-party and third-party cookies for the following purposes: to make our Services function properly; to provide a secure browsing experience during your use of our Services; to collect passive information about your use of our Services; to measure how you interact with our marketing campaigns; to help us improve our Services; and to remember your preferences for your convenience.We use the following types of cookies on our services:
- Strictly Necessary Cookies: These cookies are essential as they enable you to use our services.
- Functional Cookies: Functional cookies remember your choices, so we can tailor our Services to provide you with enhanced features and personalized content.
- Performance or Analytic Cookies: These cookies collect passive information about how you use our Services, including webpages you visit and links you click. We use the information collected by these cookies to improve and optimize our services.
- Advertising or Targeting Cookies: These cookies make advertising messages more relevant to you. They perform functions like preventing the same ad from continuously reappearing, ensuring that ads are properly displayed for advertisers, and in some cases, selecting advertisements based on your interests. Our third-party advertising partners may use these cookies to build a profile of your interests and deliver relevant advertising on other sites. You may disable the use of these cookies as set forth below.
Your Choices
Your browser may offer the option to refuse some or all browser cookies. You may also be able to remove cookies from your browser. You can manage your cookie preferences on our Services by following the steps outlined below.
- First-Party Cookies: You can use your browser to enable, disable, or delete cookies. To do this, follow the instructions provided by your browser (usually found in the “Help”, “Tools”, or “Edit” settings). Please note that if you disable cookies, you may not be able to access secure areas of the Site, and some parts of the Services may not work properly. More information about changing your browser cookie settings can be found at http://www.allaboutcookies.org.
- Third-Party Cookies: Many advertising companies that collect information for interest-based advertising are members of the Digital Advertising Alliance (DAA) or the Network Advertising Initiative (NAI). Both organizations maintain websites where you can opt out of interest-based advertising from their members. To opt out of website interest-based advertising provided by participating companies, visit the DAA’s opt-out portal at http://optout.aboutads.info/ or the NAI’s opt-out portal at http://optout.networkadvertising.org/?c=1. Residents of the European Union may opt out of online behavioral advertising served by the European Interactive Digital Advertising Alliance’s participating member organizations by visiting https://www.youronlinechoices.eu/. For more information about third-party advertising networks and similar entities that use these technologies, please see http://www.aboutads.info/consumers.
We do not control third parties’ collection or use of your information to serve interest-based advertising. However, these third parties may provide you with ways to opt out of having your information collected or used in this manner. Additionally, most web browsers have help pages relating to setting cookie preferences. You can find more information for the following browsers: Google Chrome, Internet Explorer, Mozilla Firefox, Safari (Desktop), Safari (Mobile), Android Browser, Opera Mobile.
- Web Pixels: To measure the success of our marketing campaigns and other goals of the Services, we sometimes use conversion pixels. These fire a short line of code to tell us when you have clicked on a particular button or reached a particular page (e.g., a thank you page after completing a subscription or form). We also use web pixels to analyze usage patterns on our Services, allowing us to record that a particular device, browser, or application has visited a specific webpage.
- Analytics: We may use third-party service providers to monitor and analyze the use of our Services. Currently, we use Google Analytics, a web analytics service that tracks and reports Site traffic. For more information on Google's privacy practices, please visit Google Privacy & Terms. Google Analytics Opt-out Browser Add-on provides visitors with the ability to prevent their data from being collected and used by Google Analytics, available at Google Analytics Opt-out.
- Behavioral Remarketing: We use remarketing services to advertise on third-party websites to you after you have visited our Services. Visitors are grouped by certain actions on our Services, enabling us to show personalized advertising even if you are on another website within the same advertising network. We utilize Google Ads, Bing Ads, and similar ad networks.
- Other Tracking Technologies: Pages of our Site may also use Java scripts, which are code snippets embedded in various parts of websites and applications to facilitate operations like accelerating the refresh speed of certain functions or monitoring the usage of various online components; entity tags, which are HTTP code mechanisms that allow portions of websites to be stored or “cached” within your browser to enhance website performance; and HTML5 local storage, which allows data from websites to be stored or “cached” within your browser to store and retrieve data in HTML5 pages upon revisiting the website.
- Do Not Track: Some Internet browsers, such as Internet Explorer, Firefox, and Safari, include the ability to transmit “Do Not Track” or “DNT” signals. Since uniform standards for “DNT" signals have not been adopted, our Site does not currently process or respond to “DNT” signals.
4. Security Precautions
We maintain physical, electronic, and procedural safeguards designed to protect and prevent misuse of your personal information. Our security measures include industry-standard physical, technical, and administrative measures to prevent unauthorized access to or disclosure of your information.The Internet is not an absolutely secure environment. We strongly recommend that you use a secure method and create a complex password to help ensure the security of your account. We also strongly advise that you neither share your password with others nor re-use passwords on our Services that you use on other sites, as this increases the risk of becoming a victim of credential stuffing attacks or other malicious cyber activities. If you believe that the security of your account or personal data has been compromised, please contact us immediately at support@perlvoya.com or as otherwise described in the “Contact Us” section below.
5. Your Rights
We value your privacy and prioritize your ability to protect your personal information. To exercise your rights, you may contact us at support@perlvoya.com (see section 11).
5.1 Access, Correction, and Deletion of Your Personal Information
You have the right to access, correct, or delete the personal information we collect. To safeguard your privacy and security, we may ask for data to verify your identity and your right to access such data, as well as to locate and provide you with the personal information we maintain. In certain situations, applicable laws or regulatory requirements may permit or require us to refuse to provide or delete some or all of the personal information that we maintain. To exercise your rights, you can update your information within your customer account on the Site, or you may contact us at support@perlvoya.com. We may not fulfill a request to delete or change information if we believe doing so would violate any law or legal requirement or cause the information to be incorrect.
5.2 Unsubscribe from Our Marketing Communications
If you no longer wish to receive marketing emails or non-transactional promotional materials from us, please click on the unsubscribe link at the bottom of any of our email messages or contact us at support@perlvoya.com.
6. Retention
We will retain your personal data, including any correspondence with us, only as long as necessary for the purposes outlined in this Policy. This includes retaining personal data to comply with legal obligations, resolve disputes, ensure information security, and enforce our legal rights, terms, and policies.
7. Third-Party Websites
Our Site may include links to third-party websites. This Policy does not cover those third-party sites. We encourage you to review the privacy statements of any other websites you visit, as we are not responsible for their privacy practices.
8. Children
Our Services are not intended for children under the age of 16 or minors as defined by applicable national laws. We do not knowingly collect personal information from children or minors. If you are a minor, please do not fill out our forms or send any personal information about yourself to us. If a minor has provided us with personal information without parental or guardian consent, the parent or guardian should contact us immediately to remove the relevant personal information and unsubscribe the minor.
If we become aware that we have received personal information from a minor, we will take steps to promptly delete such information from our records. As outlined in our Terms and Conditions, please do not upload photographs that include other people, especially if they are minors.
9. Transfer of Your Personal Data
When you access or use our Services, your personal data may be processed or transferred outside of your country of residence. The data protection laws in these other countries or jurisdictions may differ or be less stringent than those in your own country. If you do not want your information to be transferred, processed, or maintained outside of your country or jurisdiction, you should stop accessing or using the Services immediately. For further details about these transfers and the safeguards we use to facilitate them, please contact us at support@perlvoya.com.
10. Contact Us
If you have questions or concerns regarding your personal information or any information in this Privacy Policy, please contact us at support@perlvoya.com.